Legal

Privacy Policy

Last updated: September 19, 2026

VertexLED ("we," "us," or "our") operates www.vertexled.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting a form, you agree to the practices described here.

1. Information We Collect

Information you provide. When you request a quote, book a rental, contact us, or submit a lead form on our site or through Facebook, Instagram, or other advertising platforms, we may collect:

Name and company or organization
Email address and phone number
Project details such as venue type, screen size, timeline, and budget
Any other information you choose to include in your message

Information collected automatically. When you visit our site we and our service providers may collect device and usage data, including IP address, browser type, pages viewed, referring URLs, and approximate location, using cookies, pixels, and similar technologies.

2. How We Use Your Information

To respond to quote and rental requests and provide the products and services you ask for
To communicate with you about your project, orders, and support
To send occasional marketing communications about LED products and promotions (you may opt out at any time)
To measure and improve our website, advertising, and customer experience
To comply with legal obligations and protect against fraud or misuse

3. Cookies, Analytics & Advertising

We use the following third-party tools, which may set cookies or collect data on our behalf:

Google Analytics — website traffic and usage measurement
Meta (Facebook) Pixel and Conversions API — measuring the effectiveness of our ads and showing relevant ads on Facebook and Instagram. Contact details you submit (such as hashed email or phone) may be shared with Meta to improve ad measurement.
Tawk.to — live chat support
FormSubmit — secure delivery of form submissions to our sales team

You can control cookies through your browser settings and manage ad preferences at Facebook Ad Preferences and Google Ads Settings.

4. How We Share Information

We do not sell your personal information. We share it only with:

Service providers that help us operate our business (email delivery, analytics, advertising, chat, shipping and installation partners)
Financing partners, only when you request financing
Authorities or other parties when required by law or to protect our rights

5. Data Retention

We keep lead and customer information for as long as needed to serve you, maintain business records, and meet legal requirements. You may request deletion at any time (see Section 7).

6. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Choices & Rights

Marketing opt-out: reply "unsubscribe" to any marketing email or contact us.
Access, correction, or deletion: email sales@vertexled.com and we will respond within 30 days.
Do Not Track / Global Privacy Control: we honor these signals where technically feasible.

Residents of California and other states with privacy laws may have additional rights, including the right to know what personal information we hold and to request its deletion. We will not discriminate against you for exercising these rights.

8. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our site after changes means you accept the updated policy.

10. Contact Us

VertexLED
510 NE 28th Ct, Pompano Beach, FL 33064
Phone: (954) 520-2631
Email: sales@vertexled.com